FAQs

Shipping & Delivery

How much does shipping cost?
We offer free shipping on all orders over $100 AUD. For smaller orders, a flat shipping fee applies at checkout.

How long does delivery take?
Orders are processed within 1-2 business days. Delivery within Australia typically takes 5-10 business days depending on your location.

How do I track my order?
Once your order ships, you'll receive a tracking link via email. You can also check your order status on our Track Your Order page.

Returns & Warranty

What is your returns policy?
We offer a 60-day risk-free return. If you're not satisfied, return your item within 60 days for a refund or exchange, provided it's unused and in original packaging.

Do your products come with a warranty?
Yes, all RashMag products include a 1-year warranty covering manufacturing defects.

Payment

Is checkout secure?
Yes. All payments are processed through secure, encrypted payment gateways. We accept Visa, Mastercard, American Express, and PayPal.

Still have questions? Contact us and we'll get back to you as soon as possible.